Help & FAQs

No

Inspect items upon arrival. If there’s an issue,
contact us in 24 hours, and we’ll work to resolve it.

Domestic orders arrive in 3-10 business days, NO INTERNATIONAL order…yet.
Tracking is included.

For questions or assistance, email us at support@shroomfolk.com.
We’re here to help!

We provide premium all in one grow kits,
sterilized grain spawn, substrates, and cultivation supplies.

Yes! Our kits and supplies are designed for both
beginners and experienced growers, with easy-to-follow instructions.

Mushroom genetics refer to the quality and
viability of the spores or cultures you use for cultivation. Poor genetics can
result in slow colonization, low yields, or failure to fruit, regardless of the
substrate quality.

No, our grow bags come pre-sterilized and ready
for inoculation, but the genetics (spores or exotic cultures) must be sourced by the
grower. This allows you to choose the mushroom strain that best suits your
needs.

Using weak or contaminated spores/cultures can
lead to poor colonization or complete failure, even with high-quality grow
bags. It’s crucial to source healthy, viable spores or cultures from a
reputable supplier.

As the grower, it is your responsibility to
ensure the spores or cultures you use are of high quality and suitable for the
conditions provided. The performance of our sterilized grow bags depends on the
genetics you introduce.

Exotic Spores & Cultures

Exotic spores and cultures, are associated with psychoactive compounds and are often studied for research purposes or personal exploration where legal. At ShroomFolk, we do not endorse or support the illegal cultivation of any substances. We encourage all growers to familiarize themselves with and adhere to the laws in their area before working with exotic spores or cultures. These products are intended for microscopy or educational use where legally permitted.

Gourmet & Medicinal Mushrooms

Gourmet and medicinal mushrooms, such as lion’s mane, shiitake, and reishi, are cultivated for their culinary and health benefits. Gourmet mushrooms are renowned for their flavors and textures, making them a favorite in kitchens around the world. Medicinal varieties are valued for their potential wellness benefits, including immune support and cognitive enhancement. Unlike exotic species, these mushrooms are legal to grow in most areas and are a great choice for home growers, hobbyists, and professionals. At ShroomFolk, we specialize in providing high-quality grow kits and supplies to make cultivating gourmet and medicinal mushrooms accessible and enjoyable for everyone. Whether you’re a beginner or an experienced grower, these mushrooms offer a safe, versatile, and rewarding growing experience.

• Source spores or cultures from a trusted supplier.
• Work in a clean, sterile environment to prevent contamination.
• Follow our instructions for storage and use of the grow bags.

While we guarantee that our grow bags are pre-sterilized and contamination-free when
shipped, the outcome depends on the quality of genetics and the grower’s
practices. We cannot guarantee results when poor genetics are used.

For best results, combine high-quality genetics with our premium sterilized
products in a clean, controlled environment. If you have further questions,
contact us at support@shroomfolk.com.

We are in the process of developing a Gourmet Mushroom Genetics library to complement our grow kits.

1. Strict No-Return Policy

Due to the sterile nature of our products:

• We do not accept returns or exchanges of any opened mushroom grow kits, agar testers, or substrates once they leave our facility.
• Unopened, undamaged items in original packaging may be considered for return within 7 days of delivery (contact support first).

2. Refund & Replacement Eligibility

We will issue a refund OR ship a replacement product at our discretion if:

• Your order arrives damaged (provide photo proof within 48 hours).
• Your kit is lost in transit (reported after 7 days without tracking updates).
• The product has verified manufacturing defects (e.g., cracked container, missing parts).

Note: Contamination occurring after delivery is not covered (see FAQ for sterilization best practices).

3. Refund Processing

• Approved refunds will be issued to your original payment method within 7 business days.
• Replacements ship free within 3 business days of claim approval.

4. How to Request Refund/Replacement

1. Email [support@shroomfolk.com] with:
2. We’ll respond within 48 hours with instructions.

5. Non-Eligible Cases

No refunds/replacements for:

• Contamination due to user error (e.g., unclean inoculation).
• Incorrect strain selection or grower dissatisfaction.
• Orders shipped to wrong addresses provided by the customer.